Frequently Asked Questions
How does the wishlist work?
The Wish List is a fabulous way to create a custom list with all the pieces that make your heart go pitter-patter. Begin by adding items to your Wish List and complete the submission form, we will both receive a copy of your Wish List, and a member of our staff will be in touch with you.
Where are you located?
Our showroom is conveniently located west of the Haysville/Derby, KS toll exit. Please contact us if you would like to visit us and discuss your vision for your upcoming event. We are available to meet by appointment.
Do you have a price list?
We do not have a standard price list. With the complexity of the orders and many variables it’s important for us to gather the information needed to be able to best assist you with our pricing. Feel free to schedule a free consultation or send us your wishlist that’s the best way to get started when it comes to pricing questions.
Where do you deliver?
We deliver to a lot of places, just ask. We enjoy a good road trip!
What do you charge for delivery?
We will provide a custom delivery quote based on the size of the order, complexity, and distance from our location in Haysville, KS. This includes delivery & pick up, set-up of assembled items according to your floor plan and tear down.
If I don't want delivery, can I just pick up my order myself?
We need our professional crew to handle the transport of our rentals. We have learned through the years that because of the delicacy of our unique pieces, they are best handled by our trained staff. But this also allows our clients to rest easier knowing they won’t be held responsible for any damages that might be caused during transport. That being said we do have some items we allow to be picked up including totes and linens. Minimum $250.00 is required for all Will Call orders. Contact us for details.
Do you deliver & pick up?
So glad you asked. Being a specialty rental company, our collection requires specialty handling. Considering most of our items don’t fold or stack, (and many of them are older than we are!), the packing, transport, set-up, breakdown, retrieval, and return of an ET order is an art within itself. “Delivery” and “Pick Up” just don’t cut it when it comes to accurately describing what our experienced logistics & warehouse team do when they deliver each and every one of our orders. Whats included in our delivery & pick ups: Safe transport of your items to your location by our professional and experienced team. Setting up all large ET pieces to placement, provided by contact upon delivery, including arbors, backdrops, farm tables, lounges, accent tables, & whiskey barrels just to name a few. Pick up Tear down & removal including disassembly of all ET items. We know every client’s needs are different when it comes to delivery timelines, so we pride ourselves to provide services within a 2-hour window for instillation.
Do you have minimum rental amount?
In order to qualify for our delivery & pick up services your rental order must be a minimum of $800.00 + delivery & pick up fee, and any additional fees required for your order. For will call pick up orders we do require a $250.00 minimum in rentals + a will call pick up handling fee which is 10% of your order total. NOTE: Not all rental items (like arbors and larger upholstered pieces) are available for will call. * minimums do not include delivery charges*
Do you rent linens?
Yes, we rent linens as an add on for convenience, not a stand alone rental order. We do require a $500.00 minimum of in house rentals or you may choose to add linens to our complete centerpiece package. Pricing is based on standard color vs special order color, linen size etc…
Do you accept rush orders?
When new rental orders are requested 14 days or less prior to your event, our team must prioritize their schedule, often taking them away from other projects or clients or coming in on scheduled days off. Because of the increase in last minute rental requests, we have had to implement a rush order fee so that we can prep, pull, and pack your order in a timely manner. Any rental requests received 7 days or less prior to your event date are subject to a 20% rush order fee applied to your subtotal of your rentals or a flat $50.00 whichever is greater.
Do you require a security deposit?
Yes. A 7% nonrefundable Damage Waiver is charged on all rental items (services and fees are not included. This damage waiver covers up to 25% of the invoices on all rentals on damages through normal use. Client will be responsible for any charges for damaged items that exceed the 25% allowance.
Okay, I'm ready to reserve. What next? How does this work?
Great, we are excited to work with you! We always encourage you to schedule a free consultation with one of our lead stylists who experts in assisting you with the right pieces from our inventory for your special day. It is helpful to complete your wishlist and send it over so we have your direction for your consultation. When you have chosen your rental pieces we will provide you with an invoice to pay your 50% retainer to make sure we get your items reserved along with your rental agreement to complete, sign, either in person or electronically. Its that easy! If you are long distance or can not make it in if you complete your wishlist or want to email over items along with your event date, quantities.
What forms of payment do you accept?
We accept cash, check (preferred method), and most major credit cards. We make the process super easy all of our payments can be set up electronically along with signing our rental agreement.
Can I make changes to my order after I've paid my retainer?
Yes, you can add items to your order up to the time your final payment is due (30 days prior to your event date). However, there may be an additional security deposit required. Once the retainer has been paid if you need to delete items from your order you will not be refunded for those items due to the likelihood that we could have rented.
What if I don't find the item I am looking for on your website?
Please get in touch with us. We may have it in our inventory even though it has not yet been photographed. We may also be able to do a custom search or build it for you.
Can I cancel rental items or complete orders?
Once you have paid your retainer all balances will be due 30 days prior to your event date for any Will-Call pick ups or Installations. If you choose to cancel an item for any reason we will allow you to replace that item with equal or lesser value based upon availability. No refunds will be given because of cancelations.
Oops! I broke it. What happens now?
Here are a few details on how damages are handled: Rental items are your responsibility. Replacement fees vary but generally are 5-15 times the rental rate. Some items may be assessed for more. Any missing items will charged replacement value and funds will be captured on your credit card you provide for your. Damaged or missing items must be reported to Endless Treasures prior to your event or the items are considered received and in good condition.
Do you purchase items from the public?
We do! We are always on the hunt for new pieces to add to our inventory. We ask that you send us photos of the items you wish to sell as well as your asking price.