Do you have a price list?
Each of our rental pieces is priced individually. We will provide you with a custom quote based upon your selected items. Drop us a line and let us know what pieces strike your fancy!
What if I don’t find the item I am looking for on your web site?
Please get in touch with us. We may have it in our inventory even though it has not yet been photographed. We may also be able to do a custom search or build it for you.
Where are you located?
Our interactive showroom is conveniently located west of the Haysville/Derby, KS toll exit. Please contact us if you would like to see our inventory in person and discuss how it matches the vision for your upcoming event. We are available to meet by appointment.
Where do you deliver?
We deliver to a lot of places, just ask. We enjoy a good road trip!
What do you charge for delivery?
We will provide a custom delivery quote based upon the size of the order, complexity, and distance from our location in Haysville, KS. The fee includes hand delivery, set-up in the location of your choice (any large items or items that need assembled), and return pick-up when your event has wrapped up. We can also provide after hours or late night pick-up, if needed, for an additional charge.
Do you have a minimum rental amount?
We have a minimum rental amount of $500 for delivery service. We do not have a minimum rental for you to pick up and return the items yourself. Not all rental items (like arbors and larger upholstered pieces) are available for pick-up.
Do you require a security deposit?
Yes. The security deposit amount is 20% of the replacement cost, which is determined at the time of booking. This card will be placed in an Authorization-Only status for up to 14 days and will be processed one day prior to your event. All of this is explained on your rental agreement.
Oops! I broke it. What happens now?
We understand that accidents happen! The replacement cost of each item is listed on your rental agreement invoice and charges could be processed to your security deposit.
If I don’t want delivery, can I just pick up my order myself?
We need our professional crew to handle the transport of our rentals. We have learned through the years that because of the delicacy of our unique pieces, they are best handled by our trained staff. But this also allows our clients to rest easier knowing they won’t be held responsible for any damages that might be caused during transport. That being said we do have some items we allow to be picked up including totes and linens. Contact us for details.
Okay, I’m ready to reserve. What next? How does this work?
Great you can email over your rentals including your quantity and we will email a rental agreement for you to complete, sign, & return electronically. After you pay your 50% non-refundable retainer your item will be secure for your date.
Can I make changes to my order after I’ve paid my retainer?
Yes, you can add items to your order up to the time your final payment is due (30 days prior to your event date). However, there may be an additional security deposit required. Once the retainer has been paid if you need to delete items from your order you will not be refunded for those items due to the likelihood that we could have rented.
Can I add to my Rental List prior to my event date?
Absolutely! If you see that we’ve acquired a new piece that you just have to have for your special day, please just let us know! We will require the 50% payment for any add-ons at the time of the request, with the remaining balance added to your final payment. Additional security deposit may be required.
What forms of payment do you accept?
We accept cash, check (preferred method), and most major credit cards.
Do you purchase items from the public?
We do! We are always on the hunt for new pieces to add to our inventory. We ask that you send us photos of the items you wish to sell as well as your asking price.
What is styling?
Styling is the process of making your wedding or event look just as you want it to based on your theme, colors, or the environment you want to create for your day. We focus on the overall aesthetics from centerpieces to ceremony décor and everything in between. We help guide your decisions so everything fits cohesively together and look at the big picture.
How does the Wish List work?
The Wish List is a fabulous way to create a custom list with all the pieces that make your heart go pitter-patter. After you create an account, begin adding items to your Wish List and complete the submission form, we will both receive a copy of your Wish List, and within 48-72 hours you will be emailed an estimate with availability and delivery information.
Do I have to use the Wish List Booking?
No, absolutely not! The Wish List is a fun, convenient way to create a custom list of all the items that make your heart skip a beat. It is the easiest way of booking, but is not required.
Are there refunds?
There are no refunds to cancel or substitute rental items prior to your date. At your 30-day mark you are responsible for payment of the full balance.
Do you do rush orders?
When new rental orders are requested 7 days or less prior to your event, our team must prioritize their schedule, often taking them away from other projects or clients or coming in on scheduled days off. Because of the increase in last minute rental requests, we have had to implement a rush order fee so that we can prep, pull, and pack your order in a timely manner. Any rental requests received 7 days or less prior to your event date are subject to a 20% rush order fee applied to your subtotal of your rentals or a flat $50.00 whichever is greater.