Frequently Asked Questions
How does the wishlist work?
The Wish List is a fabulous way to create a custom list with all the pieces that make your heart go pitter-patter. Begin by adding items to your Wish List and complete the submission form, we will both receive a copy of your Wish List, and a member of our staff will be in touch with you.
Do I have to use the wish list booking?
No, absolutely not! The Wish List is a fun, convenient way to create a custom list of all the items that make your heart skip a beat. It is the easiest way of booking, but is not required.
Where are you located?
Our interactive showroom is conveniently located west of the Haysville/Derby, KS toll exit. Please contact us if you would like to see our inventory and discuss how it matches the vision for your upcoming event. We are available to meet by appointment.
Do you have a price list?
Each of our rental pieces is priced individually. We will provide you with a custom quote based upon your selected items. Drop us a line and let us know what pieces strike your fancy!
Where do you deliver?
We deliver to a lot of places, just ask. We enjoy a good road trip!
What do you charge for delivery?
We will provide a custom delivery quote based upon the size of the order, complexity, and distance from our location in Haysville, KS. The fee includes our signature installation & retrieval service which includes hand delivery, set-up in the location of your choice (any large items or items that need assembled), and return pick-up when your event has wrapped up. We can also provide after hours or late night pick-up, if needed, for an additional charge.
If I don't want delivery, can I just pick up my order myself?
We need our professional crew to handle the transport of our rentals. We have learned through the years that because of the delicacy of our unique pieces, they are best handled by our trained staff. But this also allows our clients to rest easier knowing they won’t be held responsible for any damages that might be caused during transport. That being said we do have some items we allow to be picked up including totes and linens. Minimum $100.00 is required for all Will Call orders. Contact us for details.
I notice you talk about signature installations & retrieval service what does that consist of?
So glad you asked. Being a specialty rental company, our collection requires specialty handling. Considering most of our items don’t fold or stack, (and many of them are older than we are!), the packing, transport, set-up, breakdown, retrieval, and return of an ET order is an art within itself. “Delivery” and “Pick Up” just don’t cut it when it comes to accurately describing what our experienced logistics & warehouse team does, so we’ve developed our signature level of installation and retrieval, which is how we deliver each and every one of our orders. What it includes: Safe transport of your items to your location by our professional and experienced team. Setting up all large ET pieces to placement, provided by contact upon delivery, including arbors, backdrops, farm tables, lounges, accent tables, chairs, benches & whiskey barrels just to name a few. Retrieval & removal including disassembly of all ET items. We know every client’s needs are different when it comes to installation timelines, so we pride ourselves to provide services within a 2-hour window for instillation.
Do you have minimum rental amount?
In order to qualify for our installation & retrieval services your rental order must be a minimum of $500.00 For will call orders we do require a $100.00 minimum in rentals + a will call pick up handling fee which is 10% of your order total. NOTE: Not all rental items (like arbors and larger upholstered pieces) are available for will call. * minimums do not include delivery charges*
Do you rent linens?
Yes, we rent linens as an add on for convenience, not a stand alone rental order. We do require a $500.00 minimum of in house rentals or you may choose to add linens to our complete centerpiece package. Pricing is based on standard color vs special order color, linen size etc…
Do you except rush orders?
When new rental orders are requested 14 days or less prior to your event, our team must prioritize their schedule, often taking them away from other projects or clients or coming in on scheduled days off. Because of the increase in last minute rental requests, we have had to implement a rush order fee so that we can prep, pull, and pack your order in a timely manner. Any rental requests received 7 days or less prior to your event date are subject to a 20% rush order fee applied to your subtotal of your rentals or a flat $50.00 whichever is greater.
Do you require a security deposit?
Yes. The security deposit amount is a percentage of the replacement cost, which is determined at the time of booking. You will be required to provide a credit card which will be placed in an Authorization-Only status for up to 14 days one day prior to your event. Unlike many rental companies we do not charge and additional percentage to your final total that you do not get back.
What is design & styling?
Styling is the process of making your wedding or event look just as you want it to based on your theme, colors, or the environment you want to create for your day. We focus on the overall aesthetics from centerpieces to ceremony décor and everything in between. We help guide your decisions so everything fits cohesively together and look at the big picture.
Okay, I'm ready to reserve. What next? How does this work?
Great, we are excited to work with you! We always encourage you to schedule a free consultation with one of our lead stylists who experts in assisting you with the right pieces from our inventory for your special day. It is helpful to complete your wishlist and send it over so we have your direction for your consultation. When you have chosen your rental pieces we will provide you with an invoice to pay your 50% retainer to make sure we get your items reserved along with your rental agreement to complete, sign, either in person or electronically. Its that easy! If you are long distance or can not make it in if you complete your wishlist or want to email over items along with your event date, quantities.
What forms of payment do you accept?
We accept cash, check (preferred method), and most major credit cards. We make the process super easy all of our payments can be set up electronically along with signing our rental agreement.
Can I make changes to my order after I've paid my retainer?
Yes, you can add items to your order up to the time your final payment is due (30 days prior to your event date). However, there may be an additional security deposit required. Once the retainer has been paid if you need to delete items from your order you will not be refunded for those items due to the likelihood that we could have rented.
What if I don't find the item I am looking for on your website?
Please get in touch with us. We may have it in our inventory even though it has not yet been photographed. We may also be able to do a custom search or build it for you.
Can I cancel rental items or complete orders?
Once you have paid your retainer all balances will be due 30 days prior to your event date for any Will-Call pick ups or Installations. If you choose to cancel an item for any reason we will allow you to replace that item with equal or lesser value based upon availability. No refunds will be given because of cancelations.
Oops! I broke it. What happens now?
Here are a few details on how damages are handled: Rental items are your responsibility. Replacement fees vary but generally are 5-15 times the rental rate. Some items may be assessed for more. Any missing items will charged replacement value and funds will be captured on your credit card you provide for your. Damaged or missing items must be reported to Endless Treasures prior to your event or the items are considered received and in good condition. em occur rs
Do you purchase items from the public?
We do! We are always on the hunt for new pieces to add to our inventory. We ask that you send us photos of the items you wish to sell as well as your asking price.